Running script … message stays there on some syste

Question

One of our users is having trouble executing one of ours apps. Whenever they access the script, the "Running script Dismiss" message stays there for a seemingly infinite time.

Are there some plugins in browsers which stop google app script from working correctly? They have tried Firefox on linux and Firefox and Chrome on Mac.

The script can be accessed via this template - https://docs.google.com/spreadsheet/ccc?key=0Al5WvYyk0zzmdDNLeEcxWHZJX042dS0taXJPNXpJMHc , a tool menu will appear named OntoMaton. All four actions in this menu, including the trivial "About" item, are failing/hanging for the user.

Answer 1

We've discovered that the issue is the shared doc does not ask for permission to run on the users machine, therefore the script is unable to run but there should be a warning message for this.

I asked the user to install the app script from the gallery directly then everything worked for them.