DocuSign getRecipientView ttl_expired error

Question

I'm using the DocuSign API to POST to the Post Recipient View URL.

I receive a response URL, but if I follow the URL it tells me: ...?event=ttl_expired.

Example URL: https://demo.docusign.net/Signing/startinsession.aspx?t=66e01470-4fcb-xxxx-xxxx-2f9029036d21

I'm using the URL within seconds, so is there a reason I'm getting this error?

Answer 1

TTL does indeed refer to "Time to Life" so if you're getting that error and you're positive it's within the 5 minute TTL window (2 seconds sounds well inside :]) then I would guess one of three things:

1. You're requesting a signing URL on an invalid envelope (ie you're not the sender or do not have rights on it)
2. You're requesting for a recipient that is not properly embedded.
3. You're requesting on a completed envelope or other terminal state (like voided).

Please confirm it's not one of these 3 things causing your error.