Woocommerce Reset Password Not Working

Question

I've just updated to the version 2.2.7 of Woocommerce (using WP 4.0) and I'm having trouble getting the password reset to work.

Using a test customer account, I use the 'Lost Password' link, and once I've entered my address I receive the e-mail.

Only problem is the link in the email just takes me to the login page and doesn't reset the password.

Anyone had this issue?

Answer 1

I discovered the issue -

I found it was because the files in mytheme/woocommerce/emails were out of date.

The Woocommerce system status said they were up to date but when I copied the template files from the latest upgrade of woocommerce to override mine, it fixed the issue (Github showed some edits as well which confirmed this).

Answer 2

Our password resets are coming across with improperly formed URL now.

https://mo.../my-account/lost-password/?key=IMrwE2FnskfDp9pBPpkn&id=316

Note the & if we swap this manually in the URL to and ampersand (&) then the form loads properly.

We are now digging through the commits in Github to see when this was broken.

Answer 3

You can also get into a reset password loop (clicking reset link in email takes you to the form asking you to enter your email/username again instead of showing password reset form) if your host is caching the http://example.com/my-account/lost-password/ page. I resolved this with a client site on WPEngine by asking support to add this URL to the cache exclusions list and the problem immediately went away.

Edit: an even better explanation is here https://wordpress.org/support/topic/woocommerce-password-reset-issue-resolved/ -- Note where the support agent says “I did a Varnish exclusion for everything along the path of ^/my-account” .

Answer 4

Happened to me today, turns out it was a conflict with a theme, and I had to use this url:

http://example.com/?login=example.com&action=lost_password

Instead of the woocommerce's default:

http://example.com/my-account/lost-password/

Was helped by this issue:

https://themeforest.net/item/clever-course-learning-management-system-theme/8645312/comments?page=22&filter=all#comment_10485207

This will obviously not help you, OP, as you solved your own issue, but I hope it might help someone else as I tumbled on this question through a google search :)