cleartool: Error: “Unable to transfer a file: Perm

Question

I have a stream ClearCase (UCM) stream. The snapshot view update started failing with error.

cleartool: Error: Unable to access "C:\views\qe-lis_2014.1\ctools_src\src\chsboot\test\exe\jcechecksumtest.exe.loading": Permission denied.
cleartool: Error: Unable to transfer a file: Permission denied.
cleartool: Error: Unable to copy "c\cdft\b\1f\65a681eb2ed247f7850957f17516b8cd" to "C:\views\qe-lis_2014.1\ctools_src\src\chsboot\test\exe\jcechecksumtest.exe.loading": Permission denied.
cleartool: Error: Unable to load "jcechecksumtest.exe".

A dynamic view on same stream on same machine works fine. A snapshot view created from another machine works fine too. How can I find more information on this and fix the error?

Versions

machine with error: ClearCase 7.1.1.4 (Windows NT 6.1 (build 7601) Service Pack 1 Pentium)
machine working fine: ClearCase 7.1.1.3 (Windows NT 6.1 (build 7601) Service Pack 1 Pentium)

Edit #1

I do not have admin rights

Answer 1

One way to troubleshoot is to ask the ClearCase admin to go to the vob server, in c\cdft\b\1f\ and check if the permissions are somehow different from the other elements.

As mentioned in this old thread:

There are a bunch of steps for cleaning permissions (e.g. protectvob, cleartool protect) that should always be run you restore from backup.
Fundamentally, you want to check the vob permissions on the physical repository and the permissions as you see them from within a view.
Also check your view storage - even better create new views.

On the client side, you can check if the issue persists with:

• other snapshot views on your computer
• other snapshot views (on the same UCM stream) for other users (on other computers)
• make sure your CLEARCASE_PRIMARY_GROUP environment variable is still set to the primary group of the Vob you want to access.

Since another view on another machine works, you can compare their properties by doing:

cd /path/to/snapshot:view
cleartool lsview -l -full -pro -cview