Crystal report viewer tool bar images not displaye

Question

We are using crystal report 11.5 in vs. 2008 to display report in one of my projects, when I try to display a report in crystal report viewer reports are displayed properly but the toolbar icons (First, Prev, Next, print, etc..) images are not getting displayed and on click of any of these buttons the report vanishes giving a blank page. the images for the same are also available at the path C:\Inetpub\wwwroot\aspnet_client\system_web\2_0_50727\crystalreportviewers115. Please let me know if there any other thing to be done.

<CR1:CrystalReportViewer id="CrystalReportViewer1" style="Z-INDEX: 102; LEFT: 8px; POSITION: absolute; TOP: 32px" runat="server" Height="50px" Width="350px" ></CR1:CrystalReportViewer>

Thanks,
Arvind

Answer 1

Shall you check ReportViewer properities, so many properities are there to set report viewer toolbar buttons?

<CR:CrystalReportViewer ID="rptViewer" runat="server" HasPageNavigationButtons="True" HasGotoPageButton="True" CssClass="report" />

Answer 2

Analyze the problem

It's possible to analyze the problem

• using client tools (debug window of browser)

GET http://myserver:20080/aspnet_client/system_web/4_0_30319/crystalreportviewers13/js/crviewer/crv.js 403 (Forbidden) GET http://myserver:20080/aspnet_client/system_web/4_0_30319/crystalreportviewers13/js/crviewer/images/style.css 403 (Forbidden)

• or server tool (IIS log , on WIN2003 is placed in %SYSTEMROOT%\System32\LogFiles\W3SVC###\).

2011-03-28 13:00:49 W3SVC701536 95.228.38.41 GET /aspnet_client/system_web/4_0_30319/crystalreportviewers13/js/crviewer/images/style.css - 20080 - 192.168.1.2 Mozilla/5.0+(compatible;+MSIE+9.0;+Windows+NT+6.1;+Trident/5.0) 403 6 64 Errore! 2011-03-28 13:00:49 W3SVC701536 95.228.38.41 GET /aspnet_client/system_web/4_0_30319/crystalreportviewers13/js/crviewer/crv.js - 20080 - 192.168.1.2 Mozilla/5.0+(compatible;+MSIE+9.0;+Windows+NT+6.1;+Trident/5.0) 403 6 64 Errore!

Cause the problem

• In both cases i found that crv.js and style.css some files were not served;
• these files are placed by CR installer in wwwroot\aspnet_client folder, but for some reasons they cannot be reached;
• In my case the reason is that i create a different website (port 20080) and aspnet_client folder is not placed inside that website

I can see that you use different versions of software and different configurations, but i think you have the same problem.

Solution

The solution is to work on IIS this way:

• Copy aspnet_client folder from c:\inetpub\wwwroot folder to the new website root folder.

or

• Create a virtual directory called aspnet_client that points to c:\inetpub\wwwroot inside the new website