How to end bot conversation and let real person ha

Question

I am developing a bot for business using Dialogflow. I want to keep an option "Talk to real person". When my customer wants to talk to real person, bot should stop and someone from my support staff will take care of that user.

How is it possible? How can I pause/stop my bot and let real person handle conversation?

Answer 1

While searching for answer, I send an email to Dialogflow support and got this reply next day.

At this moment, you'll need to handle the task of passing conversations from bot to humans in your custom implementation. You can take a look at the following sample: https://github.com/dialogflow/agent-human-handoff-nodejs.

Hope this may help someone else having similar issue.