FedEx 556 - No valid services available. when ther

Question

Hi I'm trying to use the wsdl api to get shipping cost calculated for my website. I'm using opencart and this module (http://www.opencart.com/index.php?route=extension/extension/info&extension_id=2055&filter_search=fedex&sort=e.date_modified&order=DESC). On checkout I'm getting this error:

WARNING::556::There are no valid services available.

But I tried the same from and to address on the calculator on the fedex website and it gives me two services: International Priority and International Economy

This is the debug data I have:

Array
(
[WebAuthenticationDetail] => Array
    (
        [UserCredential] => Array
            (
                [Key] => REDACTED
                [Password] => REDACTED
            )

    )

[ClientDetail] => Array
    (
        [AccountNumber] => REDACTED
        [MeterNumber] => REDACTED
    )

[TransactionDetail] => Array
    (
        [CustomerTransactionId] =>  *** Rate Request v9 using PHP *** 
    )

[Version] => Array
    (
        [ServiceId] => crs
        [Major] => 9
        [Intermediate] => 0
        [Minor] => 0
    )

[ReturnTransitAndCommit] => 1
[RequestedShipment] => Array
    (
        [DropoffType] => REQUEST_COURIER
        [ShipTimestamp] => 2011-09-28T09:02:01+00:00
        [PackagingType] => YOUR_PACKAGING
        [TotalInsuredValue] => Array
            (
                [Amount] => 2000
                [Currency] => EUR
            )

        [Shipper] => Array
            (
                [Address] => Array
                    (
                        [StreetLines] => Array
                            (
                                [0] => 
                                [1] => 
                            )

                        [City] => Ronchis
                        [StateOrProvinceCode] => 
                        [PostalCode] => 33050
                        [CountryCode] => IT
                        [Residential] => 1
                    )

            )

        [Recipient] => Array
            (
                [Address] => Array
                    (
                        [StreetLines] => Array
                            (
                                [0] => 
                                [1] => 
                            )

                        [City] => villach
                        [StateOrProvinceCode] => 
                        [PostalCode] => 9500
                        [CountryCode] => AT
                        [Residential] => 1
                    )

            )

        [ShippingChargesPayment] => Array
            (
                [PaymentType] => SENDER
                [Payor] => Array
                    (
                        [AccountNumber] => 263150082
                        [CountryCode] => IT
                    )

            )

        [RateRequestTypes] => LIST
        [PackageCount] => 1
        [PackageDetailSpecified] => 1
        [PackageDetail] => INDIVIDUAL_PACKAGES
        [RequestedPackageLineItems] => Array
            (
                [0] => Array
                    (
                        [Weight] => Array
                            (
                                [Value] => 34
                                [Units] => KG
                            )

                        [Dimensions] => Array
                            (
                                [Length] => 48
                                [Width] => 53
                                [Height] => 122
                                [Units] => CM
                            )

                    )

            )

    )

)


----------

-- NUSOAP -- Array
(
[HighestSeverity] => WARNING
[Notifications] => Array
    (
        [Severity] => WARNING
        [Source] => crs
        [Code] => 556
        [Message] => There are no valid services available. 
        [LocalizedMessage] => There are no valid services available. 
    )

[TransactionDetail] => Array
    (
        [CustomerTransactionId] =>  *** Rate Request v9 using PHP *** 
    )

[Version] => Array
    (
        [ServiceId] => crs
        [Major] => 9
        [Intermediate] => 0
        [Minor] => 0
    )

)

What should I do?

Answer 1

I just ran into this error, and it turned out that the issue was an invalid postal code. Double check that you are specifying the "Shipper" information correctly.

Also, if that doesn't work give the FedEx customer support phone number a try. We would not have figured this issue out without their help.

Answer 2

In my case, this was caused by trying to ship internationally from the US to Italy, and having specified a SignatureOptionDetail of NO_SIGNATURE_REQUIRED. Changing this to SERVICE_DEFAULT fixed it.