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My email address has changed and now I can't log into Visual Studio 2017.
The error is "We could not refresh the credentials for the account. Failed to refresh the access token".
How can I fix this?
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This bug will be fixed in a future version.
For now:
NOTE: There are similar issues that this won't resolve, but this worked for me.
I found the same behavior when using Administrator user. Any other user can login and activate the license only for himself. I don't think there is a way to activate for Administrator, which makes using this licensing awkward for usage in a shared resource (i.e. build server).
Open Visual Studio. Click Help, Send Feedback, Report a Problem...
This brings you to a login screen. If you log in from there, it will log you into Visual Studio.
I have read dozens of posts on this topic discussing clearing out .IdentityService. I tried every variation of this solution that one might think of. None worked.
I ended up poking around and trying to manually login to my Microsoft account using Internet Explorer, but I could not connect to https://login.microsoftonline.com. I added the https://login.microsoftonline.com address to my Trusted Sites in Internet Options. Once I had done this, Visual Studio was able to connect to Microsoft and validate my account.
When an error occurs, Visual studio will log it's error messages in the following folder. Please check the logs located at
%Temp%\servicehub\logs
This can also be caused by network restrictions. Please disable your virus guard or firewall and check.
What worked for me was to rename .identityservice and then restart VS and log in to your VSTS account. It then recreates a new .identityservice that it can access.