Error Uploading Screenshots to new iTunes Connect

Question

I've been experiencing this issue for two days, since the new iTunes Connect became avaiable.

When adding a new screenshot, at first, I was receiving the error:

Your app information could not be saved. Try again. If the problem persists, contact us.

Inspecting the element in browser, in the console i could see that they got a server error:

We've got a server error... 500

But yesterday, the error changed. The server was responding SUCCESS, but a new error appeared when trying to upload any screenshot:

Failed to create a screenshot for Screenshots for 4-inch iPhone 5 and iPod touch (5th generation) Retina display (error for 4-inch upload)

I'm sure my image types/sizes are ok.

Today, I'm back to the server error...

Apple responded my thread with them today, but to ask for additional information such as screenshots and the source code of the page.

Anyone else having this issue? Anyone got the answers from Apple?

Thx

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SS of inspecting element in Safari:

Answer 1

Found the solution, you have to rename your screenshot to remove any accent in it. Then the upload will work.

Answer 2

It seems the issue was we had multiple users with the same app record open on iTunes Connect at the same time. But fist I thought solved by changing safari to chrome... but after few minutes it starts showing same warning again...

I solved it by getting everyone to log out while I was logged in and uploaded the screenshots :)

Answer 3

I posted this answer here, but I was able to fix my problems by doing the following:

I think I've found a possible fix, but I'm not totally sure. I updated my computer from Mavericks to the Yosemite beta, went into Safari menu -> Clear History and Website data. Then I restarted my computer. After that, I was able to reject my app and submit screenshots.

Of course, it could just be that Apple has updated iTunes Connect to work now, and the timing was just coincidental, so maybe try without updating to Yosemite first if you can avoid it.

Let me know if that works for you :)