What is the best open source help ticket system? [

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Closed 8 years ago.

I know of osTicket, are there any other more compelling help ticket systems?
My company wants to use one and I am researching them now.

I forgot to mention, I will need to install it on our servers...so SaaS (software as a service) doesn't work.

Answer 1

It absolutely depens on what your goals are. The Bugzilla and Trac systems mentioned are nice but geared towards bug tracking, which is just very different from a tool you'd want to use in a helpdesk-type setup where end users would raise incidents.

If the latter is what you are looking for I'd suggest you take a look at OTRS which is a very capable trouble ticketing system. It also has ITSM extensions, which makes it able to support ITIL processes if you need to.

Answer 2

I like eTicket Support, is very simple to use and install.

Answer 3

"Best" helpdesk system is very subjective, of course, but I recommend Request Tracker (aka RT).

It has a default workflow built in, but is easily configured for alternate workflows using the "Scrips" and templates. Very extensible if you want.

Answer 4

Howabout Bugzilla. Open source and what Mozilla uses.

Answer 5

There is good information on Wikipedia at

Comparison of Issue Tracking Systems

Personally, I'm fond of Trac, which has the capability of integrating with subversion, so when you check in a file, if you say something like...

$ svn ci -m "automatically fix any broken dates in the input.  fixes #87"

....then Trac will automatically add this comment and close bug #87 for you.

Answer 6

TRAC. Open source, Python-based