How can I generate activity map for customer care

Question

I have data of customer care executives which tells about how many calls they have attend from one time another time continuously. I need to find out whether particular executive is either busy or free in a particular period. The timings for the office is 10:00 to 17:00, so I have sliced the time with one hour in each slice from 10:00 to 17:00.

The data that I have would look like as:

Note:

1. The data given here is some part of original data and we have 20 executives and they have 5 to 10 rows of data. For simplification we have used 3 executives with less than 5 rows for each one.

2. The start timings do not follow any ascending or descending order

3. Please suggest the formulas with out any sorting and filtering on the given data

Required: The result table should give whether particular executive is busy or free in every hour. If he is on call for one minute it should give busy for that entire one hour period

The result should be like:

The same file is attached here:

Thanks In Advance!!!

Answer 1

You need to put in an extra logical test in your OR function that tests for start times less than the time interval start and end times greater than the time interval end. So in cell G31 your formula should read:

=IF(OR(COUNTIFS($A$3:$A$14,A31,$C$3:$C$14,">0",$D$3:$D$14,">=14:00",$D$3:$D$14,"<15:00"),COUNTIFS($A$3:$A$14,A31,C$3:$C$14,">0",$E$3:$E$14,">=14:00",$E$3:$E$14,"<15:00"),COUNTIFS($A$3:$A$14,A31,C$3:$C$14,">0",$D$3:$D$14,"<14:00",$E$3:$E$14,">=15:00")),"Busy","Free")