Change Customer Information field in AgentTicketZo

Question

I want to change few fields of customer Information table of AgentTicketZoom file of OTRS6. How to do this? Is there any way?

I need to add a TicketLicense input box below LastName of the field

Yellow circle displays where I need to add my input box

Answer 1

If your source of customer information is a different database or an LDAP source, it would be enough to add a field in the map section.

Answer 2

Look at files:

Kernel/Output/HTML/Templates/Standard/AdminCustomerTableView.tt

Kernel/Output/HTML/Layout/Ticket.pm

You also may need to change mappings, take a look at Kernel/Config/Defaults.pm

Usefull link https://blog.otrs.com/2017/10/25/otrs-6-dynamic-fields-customer-user/