We are three guys, who have made a free game for iPhone, which has been available on the App Store for almost a year.
The app is a board game, where you create a user or login using your Facebook credentials. You are able to log out of the game and log back in with another account.
Now we have updated the app with the ability to upgrade the user to a premium user. Allowing personal and global game statistics.
But Apple is giving us a headache in the approval process, and refuses to accept our In-App Purchase. First they would not approve it, as it had no restore button. Then when we told them, a restore button was not required, as it was a consumable purchase, they now demand we change it to a non-consumable and add the restore button.
Consider this scenario if purchase was non-consumable.
- User logs in.
- User upgrades account to premium
- User logs out.
- User logs in with a different account.
- User restores the previous purchase.
This would allow you to upgrade two accounts to premium, but with just one purchase.
Apple's argument is, that our users need to be able to restore purchases, if a new device is setup, or a device is restored.
But that is not the way it works. Users upgrade their accounts to premium accounts. Now when they buy a new device or restores an existing device, they just log in with their existing game account, and the upgrade will be available, because we on the server-side has marked the account as a premium account.
So my question is basically. Were we totally wrong, when we choose to use a consumable instead of a non-consumable. And if so, how should a non-consumable be implemented in order to be (potentially) purchased more than once with different game accounts on the same device?
And secondly, if we are correct about the usage of a consumable in-app purchase, what should we say to convince Apple, that we are on the right path?