I'm having issues to Sync HP ALM Status field with TFS State field with HP ALM Synchronizer 12.53, this is the issue that I'm getting Update conflicted records:
threw an exception,skipping this entity and moving to the next, exception:update: general error AutomationException: AdapterException: Error in method TfsComEntityManager.UpdateWorkItemState , Unknown exception occurred. Cannot update State field with value:Closed .
thank you for using HPE ALM Synchronizer. For syncing between ALM and TFS, we need pay attention to TFS workflow.
Generally speaking, when you saw some errors about change the state, you can manually change TFS record to ALM values (state and reason) by using Team Explorer or browser. If you couldn't do this in TFS client, means the workflow are not allow the transition.
We saw some customer didn't map reason in Synchronizer some times. It's not recommended, because both state and reason are very important in TFS workflow. Best practice is making ALM and TFS has same rules of state/reason transition.
Last, Synchronizer is very smart to change state & reason, it can find any possible combination to reach the final state in 12.53. However, we faced some bugs in 12.50 to 12.52. So its recommended to update to 12.53.
