I have three columns in a SSRS table which record telephony data
Row 1 is Calls Offered which is a straight count Row 2 is Calls Answered is as above Row 3 is a Service Level Percentage of Calls Answered/Calls Offered
This table spans for 9 months and then there is a total column at the end Row 1 and Row 2 are easy enough because it's just a grand total but for Row 3 I need to do a weighted average for all the percentages across the 9 months
So how can I do a SUMPRODUCT which will give me the weighted average service level over 9 months
In Excel my formula is as follows: =SUMPRODUCT(E10:M10,E$8:M$8)/SUM(E$8:M$8)
So Row 8 is my calls offered and Row 10 being my percentages - how do I replicate this in SSRS?
Thanks Dan