I am having issues connecting to the SoftLayer Product/Orders APIs.
Endpoints: Product_Packages is dropping the connection, Product_Place_Orders is returning invalid auth. Hardware and VirtualGuests are accepting the credentials and returning the information I expect.
Either:
- Invalid credentials
- Connection reset by peer
I am, however, able to use the same credentials to see what machines and vlans are in the account.
Looking into this more, curl works, another client I have works still, however the SoftLayer python client stopped working overnight.
Did the API change Auth mechanisms change last night?
import SoftLayer
client = SoftLayer.create_client_from_env() # or
client = SoftLayer.create_client_from_env(endpoint_url="https://api.softlayer.com/rest/v3/")
location_groups = client.call('Location_Group_Pricing', 'getAllObjects')
Output:
Unexpected error: <class 'SoftLayer.exceptions.TransportError'>
Traceback (most recent call last):
File "list_product_options.py", line 28, in <module>
location_groups = client.call('Location_Group_Pricing', 'getAllObjects')
File "/Users/tony/alchemy/ibm-krobots/sl-tools/slcli/lib/python2.7/site-packages/SoftLayer/API.py", line 263, in call
return self.transport(request)
File "/Users/tony/alchemy/ibm-krobots/sl-tools/slcli/lib/python2.7/site-packages/SoftLayer/transports.py", line 199, in __call__
raise exceptions.TransportError(0, str(ex))
SoftLayer.exceptions.TransportError: TransportError(0): ('Connection aborted.', error(54, 'Connection reset by peer'))
catching the exception shows the following:
Unexpected error: <class 'SoftLayer.exceptions.TransportError'>
A working curl for the same endpoint:
curl https://<username>:<api_key>@api.softlayer.com/rest/v3/SoftLayer_Location_Group_Pricing/getAllObjects.json
Also verified that the Golang client works.
https://github.com/softlayer/softlayer-go
Just to point out that I am experiencing the same issue and I believe there is another post from someone else also mentioning the same transport/connection forcibly closed issue.
Worked last night, not working today. I'm changing my api key and user_name to see if it gets fixed. Note I too have multiple SL accounts. I'm swapping to my primary account API credentials to see what happens.
Here is the error
Unable to read data from the transport connection: An existing connection was fo rcibly closed by the remote host.
System.Net.WebException: The underlying connection was closed: An unexpected err or occurred on a send. --->
System.IO.IOException: Unable to read data from the transport connection: An existing connection was forcibly closed by the
remote host. ---> System.Net.Sockets.SocketException: An existing connection was forcibly closed by the remote host
at System.Net.Sockets.NetworkStream.Read(Byte[] buffer, Int32 offset, Int32 size)
--- End of inner exception stack trace ---
at System.Net.Sockets.NetworkStream.Read(Byte[] buffer, Int32 offset, Int32 size)
at System.Net.FixedSizeReader.ReadPacket(Byte[] buffer, Int32 offset, Int32 count)
at System.Net.Security.SslState.StartReceiveBlob(Byte[] buffer, AsyncProtocolRequest asyncRequest)
at System.Net.Security.SslState.StartSendBlob(Byte[] incoming, Int32 count, AsyncProtocolRequest asyncRequest)
at System.Net.Security.SslState.ForceAuthentication(Boolean receiveFirst, Byte[] buffer, AsyncProtocolRequest asyncRequest)
at System.Net.Security.SslState.ProcessAuthentication(LazyAsyncResult lazyResult)
at System.Threading.ExecutionContext.RunInternal(ExecutionContext executionContext, ContextCallback callback, Object state, Boolean preserveSyncCtx)
at System.Threading.ExecutionContext.Run(ExecutionContext executionContext, ContextCallback callback, Object state, Boolean preserveSyncCtx)
at System.Threading.ExecutionContext.Run(ExecutionContext executionContext, ContextCallback callback, Object state)
at System.Net.TlsStream.ProcessAuthentication(LazyAsyncResult result)
at System.Net.TlsStream.Write(Byte[] buffer, Int32 offset, Int32 size)
at System.Net.ConnectStream.WriteHeaders(Boolean async)
--- End of inner exception stack trace ---
at System.Web.Services.Protocols.WebClientProtocol.GetWebResponse(WebRequestrequest)
at System.Web.Services.Protocols.HttpWebClientProtocol.GetWebResponse(WebRequest request)
at System.Web.Services.Protocols.SoapHttpClientProtocol.Invoke(String methodName, Object[] parameters)
at SoftlayerAPIV2.Softlayer.Account.SoftLayer_AccountService.getAdcLoadBalancers
After talking with SoftLayer support, there was a service issue which has now been resolved.
Future Mitigation:
More extensive testing for older clients and related systems will be implemented into our Change Management guidelines to prevent this type of issue in the future.
(I like that part :)
This was an issue in Softlayer side, please try again it should be fixed now.
Regards
We don't have any report about issues for that, and I'm able to use SoftLayer_Product_Order service, could you provide your request(s)? for further assistance
- How often have you been getting this issue?
- Did you have success with those request before?
