My objective is to get transcribe (Caller's input - IVR Conversation) using IBM Watson Speech to Text Addon which is available on Twilio platform (Twilio Add-ons feature).
IBM watson speech to text add-on is installed.
Problem: Callback function which defined on Callback URL is not getting triggered.
I have followed the guidelines mentioned on this link
I have configured my Programmable voice application as web hook function. (Using NGROK) and Callback function is also configured as a web hook.
Callback URL Configuration
I can see request landing to /voice and /recording, but the requesting is not landing to /callback. Source code is below
const express = require('express');
const bodyParser = require('body-parser')
const axios = require('axios')
const VoiceResponse = require('twilio').twiml.VoiceResponse;
const app = express();
app.use(bodyParser.urlencoded({extended: false}))
app.post('/voice', (req, res) => {
const twiml = new VoiceResponse()
twiml.say('Hi! I want to know what do you think about coding. One')
//twiml.record({maxLength: '10', action: '/callback'})
twiml.record({maxLength: '10', action: '/recording',playBeep:false})
twiml.hangup()
res.send(twiml.toString())
});
app.post('/recording', (req, res) => {
const twiml = new VoiceResponse()
const recordingUrl = req.body.RecordingUrl
twiml.say('Thanks for howling... take a listen to what you howled.')
twiml.play(recordingUrl)
twiml.say('Goodbye.')
res.send(twiml.toString())
})
app.post('/callback', (req, res) => {
const addOns = JSON.parse(req.body.AddOns)
if (!('ibm_watson_speechtotext' in addOns.results)) {
return 'Add Watson Speech to Text add-on in your Twilio console'
}
const payloadUrl = addOns.results.ibm_watson_speechtotext.payload[0].url
const accountSID = process.env.TWILIO_ACCOUNT_SID
const authToken = process.env.TWILIO_AUTH_TOKEN
axios.get(payloadUrl, {auth: {username: accountSID, password: authToken}})
.then(response => {
const results = response.data.results[0].results
const transcripts = results.map(item => item.alternatives[0].transcript)
return transcripts
})
.then(transcripts => res.send(transcripts.join(' ')))
})
app.listen(1553);
What configuration am i missing ?